Privacy Policy

Effective Date: 11/03/2025

Heart Systems Ltd (“we,” “us,” or “our”) operates the website heartystems.co.uk and the mobile application PulsePOD (“Services”). This Privacy Policy explains how we collect, use, and protect your personal information when you use our Services, in compliance with the General Data Protection Regulation (GDPR).

1. Information We Collect

We may collect the following information:

• Your name, email address, and phone number.
• Delivery details, including sender and recipient information.
• Signatures and photos for proof of delivery.
• Device and usage data, such as location and interactions with the app.

2. How We Use Your Information

• Provide and improve our Services.
• Track deliveries and provide proof of delivery.
• Respond to customer support requests.

3. Legal Basis for Processing (GDPR)

Under GDPR, we process your personal data based on:

• Contractual necessity – to fulfill delivery services.
• Legitimate interests – to improve our Services and provide support.
• Legal compliance – to meet regulatory obligations.

4. Sharing Your Information

We do not sell your data. We may share information with:

• Service Providers who help us operate our Services.
• Clients and Recipients to confirm deliveries.
• Legal Authorities if required by law.

5. Data Security

Every step is taken to protect your data, but no system is completely secure.
Keep your login details safe.

6. Your Rights Under GDPR
   
   You have rights under GDPR, including:

• Accessing, correcting, or deleting your data.
• Objecting to or restricting processing.
• Withdrawing consent where applicable.
• Requesting data portability.

To exercise these rights, contact us at sales@heartsytems.co.uk.

7. Changes to This Policy

We may update this policy. Changes will be posted on this page.