Border Office Style are suppliers of office stationery, furniture, cartridges, janitorial and business machines throughout the Scottish Borders and across the UK. With over 25,000 products on their website and 5 members of staff managing their online portfolio it is essential that their software systems run smoothly.
In 2013 Border Office Style were using an alternative back office system, they were notified that changes were being made to their current system enabling them to integrate their front office and web system. The initial offer sounded promising and Border Office awaited the changes. A year passed and the transition hadn’t happened as promised. They were faced with order system issues and website problems. After many customer service conversations it was also revealed that Border Office would be responsible for maintaining the new system costing them more in both time and money as well as running the risk of losing custom.
In the hunt for a system that offered a seamless and fast transfer from their current to new system, effective website design, user friendly interface for web customers and staff, and quality technical support, Border Office approached Heart Systems.
To replace their existing service with a user friendly system as seamlessly as possible Heart Systems supplied Border Office with the complete suite of Pulse Office and Pulse Store. The offering is a perfect partnership of a flexible e-commerce site and back-office system that also links with Sage 50 accounts. The original plan was to keep Border Office's existing system running for 6 months whilst the Pulse Suite was implemented. However, after just 1 month Pulse Suite was fully functioning and the old service was switched off. 1⁄3 of business sales for Border Office are generated through the website so any major problems in the running of the site would have affected the bottom line substantially. Thanks to Heart Systems there were zero interruptions to the running of Border Office.
Heart Systems were able to accommodate any queries that Border Office had in getting to grips with Pulse from adding new products to the web store through to processing an order.
“The Switch from the old back office system was flawless, there was no interruption to the business and the system integrated fully straight away.”
“You get that real human 1:1 support that you can’t get with other large software suppliers.”
If you would like to talk to us about how our services can help your business to grow please get in touch.